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March 16, 2020

As you are aware, preventing the spread of Coronavirus COVID-19 is of global paramount importance. On behalf of Richmond Honda, I want to share with you our health and safety action plan to help protect all guests and staff associates at our dealership. While no cases have been reported at the dealership, our company is committed to a rigorous and proactive approach. We want to do everything we can to maintain a healthy and responsible environment for all. Richmond Honda Health & Safety Action Plan

  1. Health and Safety Officers – Officers are assigned at the dealership and are responsible for reporting and guidance to ensure the best standard of cleanliness and staff health safety practices.
  2. In-Store Community Safety Information – Community safety communications in the dealership, including posters posted in high traffic locations, outlining handwashing techniques, prevention and best practices.
  3. Sanitization Plan – Increased sanitization of all high-traffic area touchpoints within the dealership multiple times a day, plus professional daytime cleaning service during peak times and nightly cleaning.
  4. Service Work - Technicians are required to wear disposable gloves to work on vehicles. Serviced vehicles are washed, vacuumed and all touch surfaces are wiped down with sanitizing cleaner.
  5. Sanitizer Locations – Additional hand sanitizer dispensers and locations in all dealerships for guests and staff associates to sanitize hands throughout the day.
  6. Travel Restriction – No unnecessary business travel by staff associates. Staff are required to advise of travel destinations so the company can take steps to restrict attendance at the dealership upon return as necessary to protect employees and guests.
  7. Hand Etiquette – As outlined by health officials, Richmond Honda staff practice frequent hand washing, refrain from hand shaking and practice other social distancing to protect staff and guests.

With these measures, we are committed to doing our best to promote the safety and well being of all guests and associates. Richmond Honda continues to closely monitor updates and remains proactive to maintain health and safety in light of the COVID-19 pandemic. We will keep you advised of any further developments at the dealership should they occur.

________________________________________________________________________________________

March 20, 2020

Additional Steps We are Taking to Protect the Health of our Customers and Employees

We are now taking the following steps to protect the health of our Customers and Employees in the midst of the pandemic. Most of the steps involve increasing social distance and reducing customer congestion.

  1. Sales Department hours are reduced to Monday to Saturday, 9 to 6. Sunday hours continue to be 11 to 5. We have decided to remain open on Sundays for now so that Saturday traffic does not become too congested.
  2. Sales customers are strongly encouraged to take test drives on their own, without the Sales Representative in the vehicle.
  3. Business Office Representatives will deliver vehicle paperwork at an open area table top for Customers taking delivery (instead of in their offices).
  4. Shuttle service for Service Department Customers is suspended. We strongly encourage our Customers to arrange their own alternate transportation if needed.
  5. Car wash of customer vehicles after service is also suspended until further notice.
  6. Customer Lounge seating is spread out to allow social distancing.
  7. When dropping their vehicles off for service, we will strongly encourage our Service Customers to complete a key drop form at the table provided in the Service Drive. Our Service Valets will be available to assist you with this.
  8. When paying for your service work, we will strongly encourage our Service Customers to pay using our pay by text software on their mobile devices, instead of paying with the Cashier/Receptionist. Our Service Advisors will be happy to assist you with this.

We thank you in advance for your support and cooperation. We very much appreciate the opportunity to serve you now and in the years ahead.

Peter Brasso                      Phil Alalouf

President                           General Manager

BPL Auto Group                Richmond Honda

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